Effective Date: January 1, 2026

SMS Messaging Terms & Compliance

1. Program Description

This messaging program sends appointment confirmations, appointment reminders, service updates, and customer support communications to customers who have booked an appointment with EXO TEAM LLC DBA MainStreet Automation through our website at https://mainstreet-automation.com/msa, through our scheduling forms, or through other approved opt-in methods and have explicitly consented to receive SMS notifications.

Opt-in consent is collected through web forms, scheduling forms, contact forms, or other approved methods that clearly disclose SMS communications and obtain express consent from the user.

Messages may include:

Appointment confirmations

Appointment reminders

Rescheduling notifications

Service updates

Customer support communications

Important account or service-related notifications

2. Cancellation Instructions

You may cancel the SMS service at any time.

Simply reply STOP to any text message received from us.

Upon sending STOP, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us unless you provide new consent and opt in again.

To rejoin, submit a new opt-in request through one of our approved channels.

3. Support Information

If you experience issues with our messaging program:

Reply HELP to any SMS message for assistance.

Contact us directly at [email protected]

Call us at (469) 205-7277 during normal business hours.

4. Carrier Liability

Mobile carriers are not liable for delayed, failed, or undelivered messages.

Delivery is subject to effective transmission by your mobile carrier and may be affected by factors outside our control.

5. Message & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you.

Message frequency varies depending on:

Appointment activity

Customer interactions

Service requests

Communication preferences

For questions regarding your mobile plan, contact your wireless provider directly.

6. Supported Carriers

Our SMS program is supported by most major U.S. wireless carriers, including:

AT&T

Verizon

T-Mobile

Sprint

Regional wireless carriers

Carrier availability may change without notice.

7. Age Restriction

You must be at least eighteen (18) years old to participate in our SMS messaging program.

By opting in, you represent and warrant that you meet this age requirement.

8. Privacy Policy

For information regarding how we collect, use, and protect your information, please review our Privacy Policy:

https://mainstreet-automation.com/msa/privacy-policy

9. Compliance Statement

We comply with all applicable laws and regulations governing SMS communications, including but not limited to:

Telephone Consumer Protection Act (TCPA)

CTIA Messaging Principles and Best Practices

Applicable federal and state privacy laws

Carrier messaging requirements

General Terms

This website (the "Site") is owned and operated by EXO TEAM LLC DBA MainStreet Automation ("Company," "we," "our," or "us").

By accessing or using this Site, you agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional terms that may apply to specific products, services, features, or sections of the Site.

Accessing the Site in any manner, whether automated or otherwise, constitutes acceptance of these Terms & Conditions.

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page with a revised effective date. Continued use of the Site after changes are posted constitutes acceptance of those changes.

Intellectual Property Rights

Our Limited License to You

All content available on this Site, including but not limited to:

Text

Graphics

Logos

Images

Videos

Documents

Software

Designs

is owned by EXO TEAM LLC DBA MainStreet Automation or its licensors and is protected by copyright, trademark, and intellectual property laws.

The Site is provided solely for your personal and non-commercial use.

You may not:

Copy

Modify

Reproduce

Republish

Upload

Post

Transmit

Sell

Distribute

Create derivative works

without prior written permission from us.

You may download or print a single copy of individual pages solely for personal, non-commercial use, provided all copyright notices remain intact.

Your License to Us

By submitting or posting content to us, including but not limited to:

Comments

Testimonials

Reviews

Photos

Videos

Social media content

Feedback

you represent that you own the content or possess the necessary permissions.

You grant EXO TEAM LLC DBA MainStreet Automation a perpetual, royalty-free, worldwide, irrevocable, non-exclusive license to use, reproduce, modify, distribute, display, publish, and create derivative works from such content for lawful business purposes.

Disclaimers

The Site may contain links to third-party websites.

These links are provided solely for convenience and do not constitute endorsement of any third-party website, product, service, or organization.

Information, products, and services available through this Site are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, we disclaim all warranties, including:

Merchantability

Fitness for a particular purpose

Non-infringement

Accuracy

Reliability

We do not guarantee uninterrupted or error-free operation of the Site.

Limitation of Liability

To the fullest extent permitted by law, EXO TEAM LLC DBA MainStreet Automation shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Use of the Site

Inability to use the Site

Third-party products or services

Unauthorized access to data

Technical failures or interruptions

Your use of the Site is entirely at your own risk.

Indemnification

You agree to indemnify, defend, and hold harmless EXO TEAM LLC DBA MainStreet Automation, its owners, officers, employees, contractors, affiliates, and agents from and against any claims, damages, liabilities, costs, and expenses arising from:

Your use of the Site

Violation of these Terms & Conditions

Violation of applicable laws

Infringement of third-party rights

Online Commerce

Certain portions of the Site may permit purchases of products or services.

We are not responsible for the actions, products, services, or content of third-party vendors linked through our Site.

Any transactions conducted with third parties are solely between you and the third party.

We disclaim responsibility for any losses, disputes, or damages arising from such transactions.

Registration & Passwords

Certain Site features may require account registration.

You agree to:

Provide accurate information

Maintain updated account information

Protect the confidentiality of login credentials

You are solely responsible for all activity occurring under your account.

If you suspect unauthorized use of your account, contact us immediately at [email protected].

Termination

We reserve the right to suspend or terminate access to the Site at any time and without prior notice if we determine that:

These Terms have been violated

Fraudulent activity has occurred

Illegal activity has occurred

Site security has been compromised

Upon termination, your right to use the Site immediately ceases.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where EXO TEAM LLC DBA MainStreet Automation operates.

Any disputes arising from these Terms shall be resolved through binding arbitration or through courts having proper jurisdiction, as permitted by applicable law.

Changes to These Terms & Conditions

We may revise these Terms & Conditions periodically.

The most current version will always be available on our website and will display the latest effective date.

Continued use of the Site following updates constitutes acceptance of the revised Terms.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

EXO TEAM LLC DBA MainStreet Automation

Phone: (469) 205-7277

Email: [email protected]

Website: https://mainstreet-automation.com/msa

By using our website, services, or SMS messaging program, you acknowledge that you have read, understood, and agree to these Terms & Conditions.